Question 1

What is LaunderGo?

Accepted Answer

LaunderGo is a platform connecting users with local laundry vendors for on-demand pickup and delivery services. You can choose between express service for quick turnarounds on small loads or schedule standard service for larger amounts at your convenience.

Question 2

How does Express Service work?

Accepted Answer

Express Service aims for pickup within 10-20 minutes for a limited number of items (usually up to 5, vendor dependent). Your clothes are typically cleaned and delivered back the same day or very quickly, depending on vendor availability and your location.

Question 3

How does Scheduled Service work?

Accepted Answer

With Scheduled Service, you can book a pickup time slot that works best for you. This is ideal for regular laundry loads. Delivery usually occurs within 48 hours, and you can often select a preferred delivery window as well.

Question 4

Can I choose my laundry vendor?

Accepted Answer

Yes! While we can automatically assign the best available vendor based on your location and needs, you can also browse our list of verified vendors and select your preferred one when scheduling, subject to their availability.

Question 5

How is pricing determined?

Accepted Answer

Vendors set their own prices for standard, express, and sometimes bulk services. Prices are typically per item or per pound/kg. You'll see estimated costs before confirming your booking.

Question 6

How do I pay?

Accepted Answer

LaunderGo supports various payment methods, including credit/debit cards and potentially in-app wallets or other digital payment options. Payment is processed securely through the platform after service completion or based on the booking terms.

Question 7

Can I track my order?

Accepted Answer

Yes, real-time tracking is available through the app or website. You'll receive updates during pickup, the cleaning process, and delivery.

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Frequently Asked Questions